Job Description

Join Our Team as a Customer Service Representative!

At Cellular Sales, we pride ourselves on delivering a superior customer experience, both during the sale and beyond. With over 7,000 dedicated team members across 770 retail locations nationwide, we excel in customer service and support.

Since 1993, we have been committed to empowering our customers and our team to reach their personal and professional goals, and we are excited to offer an outstanding opportunity for individuals looking to achieve a rewarding career.

Compensation: $17 - $20 per hour, depending on experience and skill level.

Role Summary:

As a Customer Service Representative, you will provide support to our sales team, focus on generating sales leads, and assist customers with any inquiries. We're looking for individuals who are both creative and analytical, capable of improving existing procedures, and eager to accept feedback for personal growth.

Essential Functions:

1. Follow up on leads generated by the sales team.
2. Increase store traffic to contribute to market success.
3. Handle customer inquiries via phone and text.
4. Support the sales team by generating new leads.
5. Utilize communication scripts for various topics.
6. Perform research using available resources.
7. Provide detailed information about products and services.
8. Embrace feedback to improve both productivity and character.

Key Competencies:

1. Attention to Detail: Committed to thorough and detailed work.
2. Effective Oral Communication: Articulate ideas clearly to customers.
3. Planning and Organizing: Efficiently set priorities and define actions needed to achieve goals.
4. Problem Solving: Identify issues and develop effective solutions.
5. Written Communication: Communicate ideas clearly in well-structured documents.

Supervisory Role: This position has no supervisory responsibilities.

Work Environment: This role operates in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers.

Physical Demands: Must be able to sit for extended periods. This is primarily a sedentary role; occasional filing may involve lifting files and bending.

Position Type: Full-time position.

Travel Requirements: No travel is expected for this role.

Education and Experience:

1. High School diploma or GED is required.

Preferred Qualifications:

1. Previous office experience is a plus.
2. Proficiency with Microsoft Office applications.
3. Understanding of customer service principles and practices.
4. Experience in a call center or customer service setting.
5. Data entry and typing skills, including 10-key proficiency.

Essentials:

• Positive attitude and strong work ethic.
• A high school diploma or equivalent; college degree preferred.
• Minimum of two years related work experience.
• Effective communication skills.
• Interest and familiarity with technology products and services.
• A business ownership mentality.

Compensation: We offer competitive salaries, ranking among the highest in the wireless industry. Apply now to join our award-winning team!

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