Triage Registered Nurse Job at GI Associates, Milwaukee, WI

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  • GI Associates
  • Milwaukee, WI

Job Description

Job Description

Job Description

Job summary

The Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.

Eight (5 day work week) and Ten (4 day work week) hour shift options available Monday through Friday between the hours of 7:00am - 5:30pm. No Weekends, No Holidays, No Call hours.

Hybrid work options available after onsite onboarding.

Summary of essential job functions

  • Assesses patient calls for urgency and prioritizes appropriately
  • Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation)
  • Recognizes life-threatening situations and responds accordingly based on department protocols
  • Advises patients regarding problems/symptoms professionally and compassionately at all times
  • Utilizes the department Triage Protocols when advising patients
  • Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration
  • Able to remain calm during stressful times
  • Able to respond proficiently to patients’ needs with an emphasis on productivity
  • Works collaboratively with physicians, mid-levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care
  • Refills patient medications according to office policy
  • Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently
  • Maintains a high level of confidentiality
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion
  • Answers live calls as a priority and follows up on patient phone calls within the hour
  • Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow
  • Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity
  • Adheres to policies and procedures as set forth in the Employee Manual
  • Flexible in meeting the needs of the department
  • Maintains a safe work environment
  • Performs clerical duties such as faxing, photocopying, and filing
  • All other duties as assigned

Minimum requirements

  • Current RN licensure in the State of Wisconsin
  • Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers
  • Computer and accurate keyboarding skills required

Desired Qualifications

  • Previous Gastroenterology experience

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Job Tags

Work at office, Monday to Friday, Flexible hours, Day shift,

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