Job Description

Job Description

Contract Length: 12-Month Contract

Location: Milwaukee, WI (On-site 4 days per week)

Pay Rate: $38.00–$43.00/hour (W2)

Work Split: 70% operational support / 30% project work

Role Overview

We are seeking a Systems Administrator to support enterprise content management, publishing, and engineering systems in a manufacturing environment. This role blends hands-on system administration and troubleshooting with project-based work , including system upgrades, integrations, and data migrations. The ideal candidate is detail-oriented, technically curious, and comfortable working across multiple systems and vendors.

Key Responsibilities

System Administration & User Support

• Manage user accounts, permissions, and access across multiple systems
• Support platforms such as Windchill, Parts Publisher, Arbortext Editor, WorldServer, Language Weaver, WebView/Customer Portal, Titania, and LinkOne
• Perform Tier 1 troubleshooting for access issues, publishing errors, downloads, searches, and system connectivity
• Handle license management , including procurement, renewals, payments, and vendor contract updates
• Create and manage internal and external support tickets and follow through to resolution

Project & Upgrade Support

• Support major system initiatives including Windchill upgrades, system consolidations, and conversion projects
• Coordinate system downtime with users and vendors
• Assist with testing, UAT, validation, and documentation for upgrades and enhancements
• Support publishing tools and workflows, including new language support and translation testing
• Assist with data migrations, content conversions, and system integrations

Vendor & Stakeholder Management

• Act as a point of contact for vendors such as PTC, RWS, Hitachi, Oberon , and others
• Manage vendor communications, tickets, documentation, and onboarding materials
• Support compliance documentation including MSAs, SSO templates, and forms

Reporting & Documentation

• Generate and maintain system usage reports, user analytics, and performance metrics
• Maintain system metadata, configurations, and publishing rules
• Create and update user guides, documentation, and process instructions

Required Qualifications

• 3–5 years of Systems Administrator experience or similar IT support role
• Experience with user management, system configuration, licensing, and troubleshooting
• Strong ability to research issues, document findings, and resolve problems independently
• Experience creating and managing support tickets and working with vendors
• Comfortable supporting multiple enterprise systems simultaneously
• Strong communication and organizational skills

Preferred Experience

• Experience supporting PLM, CMS, publishing, or content management systems
• Familiarity with Windchill or similar enterprise platforms
• Experience supporting system upgrades, migrations, or integrations
• Exposure to manufacturing or engineering environments

Work Environment & Fit

• Hybrid-onsite role requiring 4 days per week on-site in Milwaukee, WI
• Best suited for someone who enjoys hands-on system support , troubleshooting, and project coordination
• Ideal for candidates comfortable working across IT, engineering, publishing, and vendor teams

Job Tags

Similar Jobs