Job Description
Healthcare Call Center Representative - Laboratory Express
$26-28/hour | Full-time | Entry Level | Training Provided
About the Role
Laboratory Express is hiring Healthcare Call Center Representatives to handle inbound calls from healthcare providers, patients, and insurance companies. Perfect opportunity for experienced call center professionals to advance into the stable healthcare industry.
Key Responsibilities
• Answer incoming calls regarding laboratory test scheduling, results, and billing
• Assist healthcare providers with test ordering and specimen collection coordination
• Handle patient inquiries about test preparation, results, and insurance coverage
• Process insurance authorizations and verify patient benefits
• Enter patient information and test orders into laboratory computer systems
• Resolve billing questions and payment processing issues
• Escalate complex medical or technical questions to appropriate laboratory staff
Requirements
• High school diploma or equivalent required
• Previous call center or customer service experience strongly preferred
• Excellent verbal communication skills and professional phone manner
• Strong computer skills and ability to navigate multiple systems simultaneously
• Patience and problem-solving abilities for challenging customer situations
• No healthcare experience required - comprehensive medical terminology and laboratory procedures training provided!
What We Offer
• Competitive pay: $26-28
• hour based on call center experience
• Excellent benefits: Health, dental, vision insurance and 401k matching
• Career advancement: Growth opportunities into specialized healthcare roles
• Professional development: Medical terminology, HIPAA, and healthcare systems training
• Stable schedule: Monday-Friday, 8am-6pm with minimal weekend coverage
• Job security: Essential healthcare services with consistent call volume
Company DescriptionLaboratory Express is one of the leading companies equipping healthcare providers.
Laboratory Express is one of the leading companies equipping healthcare providers.
...Hiring experienced utility, pants, and shirt pressers at our busy Norfolk location. The Utility Presser is responsible for finishing dry cleaned and wet cleaned garments in a timely and professional manner while maintaining ZIPS quality standards. The Utility Presser is...
...Bartow County! Summary: Utility (Monitoring) technician (or operator) works in routine, following standard procedures under... ...NG Room Temperature & humidity sensor and indicator (HVAC, process) Servicing instrument value/trouble monitoring & log PLC and...
...public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston,... ..., and make a lasting difference! Job Description Uncommon Special Education teachers are passionate about developing and...
...GasWerks, Columbus, OH, is now accepting applications for bartenders. This is an exciting opportunity to join a rapidly growing, nation... ...years old. - Available up to 30 hours per work week. - no experience necessary - Able to work in fast-paced environment with...
...Job Description Job Description We are seeking an experienced Locums Emergency Medicine Physician Nocturnist to provide overnight coverage at a busy emergency department in Sarasota, Florida, as well as at associated freestanding emergency departments (FSEDs). This...