Job Description

Global Security Operations Center (GSOC) Operator

Shift Requirements

3rd Shift: Sunday–Thursday, 12:00 AM–8:00 AM Must be able to work additional days or hours as business needs arise.

About the Role

The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units.

Role Overview

In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required.

Key Responsibilities

Security Monitoring & Incident Response

• Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses
• Operate 24/7 emergency phone lines and triage calls from employees and travelers
• Respond to life‑safety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed
• Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies

Threat Intelligence & Risk Analysis

• Review, analyze, and escalate open‑source and subscription‑based intelligence
• Identify global threats and assess potential impacts to company personnel, property, and operations
• Prepare and deliver risk‑ and intelligence‑driven reports to Global Security & Resiliency and other stakeholders

Communication & Coordination

• Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters
• Communicate professionally via email, chat, phone, two‑way radio, and in‑person interactions
• Draft and send emergency mass notifications and crisis communications
• Receive and respond to calls for assistance from employees worldwide

Systems Monitoring & Support

• Monitor the health of all Global Security platforms and applications
• Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues
• Maintain accurate documentation and ensure compliance with all quality requirements

Required Qualifications

• High school diploma required
• Bachelor’s degree preferred or equivalent relevant experience
• 3+ years of experience in security, law enforcement, military, or a related field
• Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making
• Strong analytical and problem‑solving abilities
• Excellent communication and customer service skills
• Ability to remain calm and effective under pressure
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Previous experience in a GSOC or control room environment
• Familiarity with:
• GSOC Critical Event Management software
• Mass notification systems
• Travel tracking tools
• Social media monitoring platforms
• ServiceNow
• Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software

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