Desktop/Helpdesk Support Engineer Job at Saama Technologies, Campbell, CA

bGRWOThoZjVKYXNTOHphY1dwZ1N4ZVg4Umc9PQ==
  • Saama Technologies
  • Campbell, CA

Job Description

Core Technical & Helpdesk Support


  • Endpoint Preparation : Image, configure, and deploy new MacBooks and Windows laptops for employees, ensuring all standard software and security settings are installed.
  • Device Maintenance : Perform routine maintenance, troubleshooting, and formatting of laptops to resolve performance issues or prepare them for reallocation.
  • Executive Support : Provide prompt, high-touch, "white-glove" IT support for executives and senior leadership, addressing their day-to-day technical needs with professionalism and discretion.
  • Helpdesk Operations : Serve as a primary point of contact for all IT support requests via tickets, email, or phone, diagnosing and resolving hardware, software, and network issues efficiently.


User Lifecycle & Asset Management
  • Onboarding : Manage the new hire process by creating user accounts in identity management systems (e.g., Active Directory, Azure AD, Okta), assigning appropriate permissions, and preparing their IT equipment.
  • Offboarding : Handle employee departures by ensuring timely deactivation of all accounts, revoking access to company systems, and coordinating the return of all company assets.
  • Inventory Management : Meticulously track all IT hardware, software licenses, and peripherals. Manage the logistics of shipments for remote employees and maintain an accurate asset database.


Collaboration & Security
  • Cross-Functional Teamwork : Collaborate with the Network team to troubleshoot user connectivity issues (VPN, Wi-Fi) and partner with the Security team to implement endpoint security policies, investigate alerts, and ensure device compliance.
  • Policy Enforcement : Ensure all endpoints adhere to company security standards, including encryption, antivirus, and software patching.
  • Documentation : Create and maintain clear documentation for common IT procedures, troubleshooting steps, and system configurations.


Mobile Device Management (MDM)
  • Mobile Support : Provide comprehensive support for corporate and personal (BYOD) mobile phones and tablets (iOS & Android), including setup, configuration, and troubleshooting.
  • MDM Administration : Utilize MDM tools (e.g., Jamf, Kandji, Microsoft Intune) to enroll, secure, and manage the fleet of MacBooks and mobile devices, deploying applications and enforcing security policies remotely.



#J-18808-Ljbffr

Job Tags

Similar Jobs

Boston Islamic Seminary

Marketing and Communications Specialist Job at Boston Islamic Seminary

 ...mission. The ideal candidate will have a diverse skill set in digital marketing, including video production, social media management, SEO, and graphic design. This is an exceptional opportunity to contribute to a mission-driven organization committed to academic... 

NHC HealthCare Columbia

Housekeeping / Laundry Assistant Job at NHC HealthCare Columbia

 ...bathrooms/liliemptying garbage cans/lilicleaning patient rooms, hallways, walls, furniture and equipment/lilifollowing established cleaning schedules/lililoading washers/liligathering dirty laundry and folding/ storing laundry/lilioperating washing machines dryers... 

Capio Group

Senior EPMO Project Manager - Remote Healthcare IT Job at Capio Group

 ...firm in California is seeking an experienced Senior Project Manager to provide EPMO support for their healthcare program. The role emphasizes project management,...  ...a competitive salary range of $125,000 to $140,000 with opportunities for remote work. #J-18808-Ljbffr... 

Remote VA

Shopify Developer Job at Remote VA

 ...Shopify & Graphic Designer We are looking for a creative and detail-oriented Shopify & Graphic Designer to support our client's e-...  ...presentations and sell sheets featuring product renderings and details. Develop creative product renderings and mockups that highlight design,... 

Fresenius Medical Care

Dialysis Clinical Manager Registered Nurse - RN Job at Fresenius Medical Care

 ...About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality...  ...of an accredited School of Nursing (RN). Current appropriate state licensure....  ...skills, and competencies. Rate: $XX - $XX Non-Bonus Eligible Positions: include language...