Job Description

Job Description

Job Description

Job description:

This is a unique opportunity for an ambitious front desk member to join our great team in South Charlotte. We are looking for someone to help us grow and improve our team. Your creativity, organizational skills, and drive could be just what we need to take our team to the next level. Great bonuses and retirement benefits.

Our vision at our pediatric practice is to make a positive impact on the Charlotte metro area. We believe we can make a difference in children’s lives by providing patients with exceptional care and educating them on the connection of their oral health to their overall health. We strive to be an organization that employees and patients are proud of; a place with a reputation of quality care, health, education, and giving back.

Are you looking for an opportunity to really make a difference?

Are you committed to providing exceptional patient care and service?

Are you passionate about helping patients improve their health?

If so, let’s talk.

This role’s primary goal is to help each practice grow by driving revenue, improving productivity, creating exceptional patient experiences, and facilitating employee engagement. Your leadership is key to our practice growth as you will implement strategies and systems to reach our annual practice goals.

One of your focuses each day is to ensure an exceptional patient and employee experience. We believe every patient experience counts, and every patient matters, so consistency and quality service is key. You are responsible for making sure every employee has the ability to deliver the experience and education necessary to maintain our brand image in the minds of patients. You will support, evaluate, and train employees so they are given the tools to be successful in their job.

You will oversee the day-to-day business operations of each location to maximize efficiencies and optimize our patient flow, without compromising the patient experience. Team leaders will rely on you for assistance in challenges and roadblocks they face, so we need someone who is willing to problem solve personnel and patient issues when they arise.

You will be responsible for tracking and analyzing reports to understand the health of the business and make changes when necessary. Your ability to recognize opportunities for improvement is essential for you making your mark here at our practice.

We want someone with experience, but also someone who is willing and eager to learn and grow.

In a Nutshell, here are your Top Priorities:

• Drive Revenue: Improve revenue; track and analyze reports to find opportunities for growth and improved productivity
• Daily Operations : Oversee the day-to-day operations at our office to create a consistent and exceptional patient experience that will build the brand image envisioned by the doctor.
• Leadership: Work closely with our entire teamto help them drive results and facilitate teamwork so they can reach overall location and department goals. Hold leaders accountable, but help problem solve and initiate change when necessary.
• Problem-Solving: Recognize short-term and long-term obstacles and create solutions to prevent new and ongoing issues. Obstacles can include employee, patient, or operational challenges.

Our Core Values:

Team Player

Health-Focused

Courteous & Respectful

Trustworthy & Loyal

Hardworking

Problem-Solver

Creativity

Necessary Skills & Experience:

• 1-2 Years experience in dental practice management/front desk work
• Able to produce and analyze office financial/treatment reports
• Experienced in successful conflict resolution and problem-solving
• Efficient with patient scheduling and employee staffing
• Comfortable with performance reviews and providing constructive feedback
• Experience creating processes and systems to drive results
• Driven by goals and numbers; experience with hitting targets

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee discount
• On-the-job training
• Opportunities for advancement
• Retirement plan

Schedule:

• 8 hour shift

Experience:

• Dental office: 1 year (Required)

Work Location: In person

We used dentrix and dental intelligence software so any experience with those would be ideal.

• Pediatric
• Billing
• Insurance
• Scheduling
• Dentrix

• Dental
• 401k
• Bonuses

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