Job Description
Job Title: Customer Service Representative III (Hybrid)
Location: Malvern, PA, 19355 (Hybrid)
Duration: 4 Months (Contract) Possible Conversion to FTE
Schedule: Monday Friday | 8:00 AM 5:00 PM
Interview Mode: Microsoft Teams or Onsite
Professional Job Description
Role Overview
The Customer Service Representative III provides order processing, sales support, and customer service to internal teams and external customers. This role is responsible for managing the full order lifecycle, ensuring accurate documentation, timely communication, and resolution of customer inquiries and billing issues. The position works in a fast-paced, matrixed environment and supports both standard and complex orders.
Key Responsibilities
Order Management
- Process customer and sales-submitted orders for products and services
- Manage orders ranging from quick-ship items to complex, long-cycle transactions
- Monitor order backlog and proactively follow up to ensure accuracy and completeness
- Communicate order status updates, changes, and delivery timelines to stakeholders
- Coordinate with internal teams regarding pricing, availability, shipping dates, and backorders
- Maintain virtual customer files, including contracts and supporting documentation
Customer Service & Billing Support
- Respond promptly and professionally to customer inquiries
- Investigate and resolve billing discrepancies in coordination with Accounts Receivable
- Ensure customer issues are documented and resolved in a timely manner
Sales Support
- Provide pricing and product availability information
- Prepare formal quotations for standard and select specialty products
- Support pre- and post-order sales activities as required
- Perform additional administrative and support duties as needed
Qualifications
- 0 2+ years of customer service, order management, or administrative experience
- College degree preferred or equivalent professional experience
- Strong organizational and communication skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Ability to work effectively in a matrixed, team-oriented environment
- Preferred: Experience with Salesforce CRM, AS400, or CPQ/SCPQ tools
Job Tags
Contract work, Work at office, Monday to Friday,