Monthly two days onsite needed in Madison WI
REQUIRED SKILLS: (Need All; 8+ Years)
Demonstrated telecommunications provider services support and vendor management
(e.g., AT&T, US Cellular, Lumen) (8+ years)
Experience provisioning a PBX (5+ years)
Telecommunications asset management and billing reconciliation (8+ years)
Managing call center software, distributing/managing VoIP phone numbers
OTHER SKILLS OF NOTE: (Need most; 8+ Years)
Call Tracing Software 8 years
Telecommunication Infrastructure and Service Inventories 5 years
Telecommunications bill payment systems 8 years
Telecommunications rates and billing systems 8 years
Telecommunications systems and services 5 years
Template and instructions development 5 years
Video Conferencing 3 years
Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years
LAN 5 years
Telecommunications 8 years
Video Conferencing 3 years
Customer Service 8 years
Oral Communication 8 years
Written Communication 8 years
DESCRIPTION OF ROLE:
The Telecommunication Specialist will serve as a high-level technical support resource for
VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis
and design of call trees/call centers for internal communications. The role manages
telecommunications data and improves processes/procedures through redundancy and
automation where appropriate.
Requires experience in VoIP communications, telephony (configuration, testing, validation,
administration, support, monitoring, maintenance) for telecom infrastructure, including
process documentation and knowledge transfer. The candidate should have experience
supporting daily operations in telecom billing/tracking systems and be familiar with routing
protocols for VoIP, while working within WAN/LAN environments.
Preferred profile includes direct experience with Cisco Unified Communications suite (e.g.,
Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact
Center Express or other call center software/services) and cloud knowledge as a plus. Must
be able to work independently and within a team, prioritize daily vs. project tasks, and
contribute recommendations for process improvements, project planning, system
implementations, and system administration. High availability / 24x7-365 support experience
is preferred. On-call support is required.
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