Cisco telecommunication admin (Madison) Job at ATC, Madison, WI

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  • ATC
  • Madison, WI

Job Description

Monthly two days onsite needed in Madison WI

REQUIRED SKILLS: (Need All; 8+ Years)

Demonstrated telecommunications provider services support and vendor management

(e.g., AT&T, US Cellular, Lumen) (8+ years)

Experience provisioning a PBX (5+ years)

Telecommunications asset management and billing reconciliation (8+ years)

Managing call center software, distributing/managing VoIP phone numbers

OTHER SKILLS OF NOTE: (Need most; 8+ Years)

Call Tracing Software 8 years

Telecommunication Infrastructure and Service Inventories 5 years

Telecommunications bill payment systems 8 years

Telecommunications rates and billing systems 8 years

Telecommunications systems and services 5 years

Template and instructions development 5 years

Video Conferencing 3 years

Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years

LAN 5 years

Telecommunications 8 years

Video Conferencing 3 years

Customer Service 8 years

Oral Communication 8 years

Written Communication 8 years

DESCRIPTION OF ROLE:

The Telecommunication Specialist will serve as a high-level technical support resource for

VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis

and design of call trees/call centers for internal communications. The role manages

telecommunications data and improves processes/procedures through redundancy and

automation where appropriate.

Requires experience in VoIP communications, telephony (configuration, testing, validation,

administration, support, monitoring, maintenance) for telecom infrastructure, including

process documentation and knowledge transfer. The candidate should have experience

supporting daily operations in telecom billing/tracking systems and be familiar with routing

protocols for VoIP, while working within WAN/LAN environments.

Preferred profile includes direct experience with Cisco Unified Communications suite (e.g.,

Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact

Center Express or other call center software/services) and cloud knowledge as a plus. Must

be able to work independently and within a team, prioritize daily vs. project tasks, and

contribute recommendations for process improvements, project planning, system

implementations, and system administration. High availability / 24x7-365 support experience

is preferred. On-call support is required.

Job Tags

Part time,

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